Taunton Reception Volunteer

St Margaret’s is looking for people to join the team who will bring their skills, talent and enthusiasm to the heart of our organisation as we respond to the changing needs of our community.

This is a voluntary role.

About you

If you have experience in customer service and have a high standard of communication skills, are looking to learn and develop your skills and can share in our vision and enthusiasm to make a difference, we would love to talk to you about this role and the work of St Margaret’s.

What we offer

  • The opportunity to make a real difference
  • A comprehensive training and development package
  • Additional training courses can be attended if appropriate to the role
  • Broadening skills, knowledge and expertise working alongside a diverse range of professions
  • Enhance your CV
  • Travel expenses paid for some training
  • Support from your service coordinator
  • Regular update opportunities including. newsletters and events

Times available for this volunteer role: 

Thursday afternoons: 12:30pm - 4:30pm 

Time commitment

  • The commitment of a Reception Volunteer is discussed and agreed by the Volunteer Administrator and the Volunteer prior to commencement of the role, we usually ask for 4 hours per week/fortnight.
  • You are required to attend induction and update training

Brief description of main tasks and activities

The Reception Volunteer is responsible for

  • Operating the telephone system, receiving and transferring calls
  • Handling sensitive calls and situations
  • Welcoming patients, relatives and visitors and putting them at ease, informing the relevant person of their arrival
  • Supporting contractors with completing site registration
  • Assist with occasional admin tasks
  • Recording parcels on the computer and advising recipient of its arrival by phone or email
  • Assisting with the fire procedure if the alarm sounds
  • Use of the till for shop sales
  • Receiving donations if the fundraising team are unavailable and completing a donation envelope.
  • Ensuring security of reception area by following opening and closing procedures

We are looking for someone with the following:

  • Enthusiasm
  • Transferable skills
  • Adaptability
  • Attention to detail
  • Creative ideas
  • Good verbal and listening skills and to be able to respond appropriately, suspending own judgment, when working with people who are distressed without feeling a need to ‘fix’ the situation.
  • Remain calm in stressful situations and to deal sensitively with people with an awareness and respect for the individual.
  • Emotionally resilient and grounded
  • Self-awareness.
  • Ability to maintain personal boundaries and confidentiality.
  • Good self-care and able to seek support if you are struggling in any way.
  • Keen interest in the hospice and the services it offers.
  • Good sense of humour, work as part of the team and support to colleagues.

How to apply

If you are interested in this volunteer opportunity please complete an application form by clicking the button below.


If you have any questions about this role, or require a paper copy of the application, please contact the Volunteering Team on 01823 333822 / 01935 709480 or email volunteering@st-margarets-hospice.org.uk.

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Registered Office: Heron Drive, Taunton, TA1 5HA

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