Refund Policy Donations: We are not usually able to give refunds for donations but, if you have made a donation in error, please contact our Fundraising Team on 0845 345 9671 or email firstname.lastname@example.org. Event registrations and ticket sales: We do not usually give refunds for these. Please refer to our published terms and conditions for the specific event/ticket sale and contact our Fundraising Team if you have any queries. St. Margaret's Hospice shops: Our shops have their own refund policies. Please contact the relevant shop manager directly with any queries.