Using the St Margaret’s Hospice Care Website
General
‘St Margaret’s’ means ‘St Margaret’s Somerset Hospice’, a charity registered under number 279473 with its registered office at Heron Drive, Taunton TA1 5HA.
‘Website’ means www.st-margarets-hospice.org.uk only.
‘You’, ‘your’ and ‘yours’ means the person(s) accessing the website.
‘We’, ‘us’ and ‘our’ means St Margaret’s
‘Material’ means any information, data, text, graphics, links, programming code or other material published, contained or available on the website.
The website is intended for people accessing it from within the United Kingdom. We cannot guarantee the site or the information it contains complies with or is appropriate for use in other countries. By using www.st-margarets-hospice.org.uk you agree to be legally bound by these terms, which shall take effect immediately on your first use of the website. If you do not agree to be legally bound by all the following terms, please do not access and/or use the website.
Users of the St Margaret’s Hospice website must not use the website in any way that may cause or is likely to cause access to the website to be interrupted, or impaired in any way. Users of the website are solely responsible for all electronic communications and contents sent from your computer to us. You must use the website for lawful purposes only. You must not use the website for any of the following:
- Fraudulent purposes in connection with a criminal offence or otherwise unlawful activity
- To send, use or re-use any material that is illegal, offensive, or obscene; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any spam
- To cause annoyance, inconvenience or needless anxiety.
We reserve the right to change these Terms of Use at any time. Please review these Terms regularly to ensure you are aware of any changes made by St Margaret’s. Your continued use of the website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
If you are uncertain about anything in these Terms of Use please send an email to [email protected] Head of Communications.
Material on the website is provided for information purposes only. While every care is taken in compiling the information on the website, we do not make any warranties or representations as to its accuracy or reliability. We may make changes to the material on the website at any time without notice.
You may not copy, reproduce, republish, download, post, broadcast, transmit or otherwise use the website content in any way except for your own personal, non-commercial use.
You also agree not to adapt, alter or create a derivative work from any website content except for your own personal, non-commercial use. Any other use of website content requires the prior written permission of St Margaret’s.
You agree to use the website only for lawful purposes, and in a way that does not infringe the right of, restrict or inhibit anyone else’s use and enjoyment of the St Margaret’s website.
Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within.
While we try to ensure that the website is available 24 hours a day, we shall not be liable if for any reason the website is unavailable at any time or for any period. Access to the website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Content
The content, layout, design, data and graphics on this website are protected by UK and other international copyright laws. Other than downloading a small proportion of content, strictly for your personal non-commercial use, or where this amounts to “fair dealing” no part of the website may be reproduced, stored in a retrieval system or transmitted, in any form or by any means (electronic, mechanical, photocopying, recording and/or otherwise) without our prior written consent.
Any authorised uses of content must include the customary bibliographic citation, including author attribution, date, article, article title and the URL st-margarets-hospice.org.uk must include the copyright notices.
You may share, copy, distribute and transmit the content but you must attribute the work to St Margaret’s Hospice (but not in any way that suggests that we endorse you or your use of the work). You may not use the content for commercial purposes, and you may not alter, transform, or build on the content without prior consent.
St Margaret’s ensures that the prior written consent of patients and families whose photographs have been uploaded onto the website have been obtained.
We reserve the right to include content from sites including but not limited to YouTube, Twitter and Facebook. We do not control the privacy practices of these other sites. Users of such sites take full responsibility for their own content. We use our best endeavours to protect the interests of the individuals featured in the content on our website.
Links to external websites are deemed to be editorially relevant to the content/page they are linking from to provide further relevant information about an event or activity.
St Margaret’s Hospice is not responsible for the content of external websites accessed via links from its own website and you are advised to comply with any copyright restrictions applicable to material downloaded from websites accessed via links from this site.
The inclusion of a link to a third-party website from St Margaret’s website is not endorsement and does not imply reliability.
St Margaret’s tries to maintain up-to-date links to other relevant websites but is not responsible for the accuracy of these links which may change without our knowledge. If you find errors in any link on this website, please contact [email protected] Head of Communications.
We are usually happy for other organisations to create links to our website. However, please bear in mind that we do not typically offer reciprocal linking with this site. We regret that we are unable to grant permission for linking with any site that contains content that does not comply with St Margaret’s Hospice values or standards.
Although every reasonable effort is made to ensure that files are free of defects, there are no guarantees that they are free from defects, such as computer viruses. Therefore, no warranty or guarantee is given by St Margaret’s Hospice regarding files downloaded or accessed.
Data Protection
We are committed to protecting your privacy online. For more information, please see our Privacy Statements.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
We use several different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance. You can read our full Cookies policy here.
These Terms of use shall be governed by the laws of England and Wales and any dispute arising from these Terms of Use or your use of the website shall be subject to the exclusive jurisdiction of the English courts.
To contact the web team please email us: [email protected] Head of Communications.
Online Purchases and Donations
If you place an order online to purchase a product from us, we will send you an e-mail confirming the details and receipt of your order.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a carefully selected alternative may be sent, or a refund may be given.
We aim to dispatch all items within five working days of your order being received, unless otherwise stated.
All delivery options and costs are shown prior to purchase.
We offer a 14-day no quibbles returns policy on new goods, which begins from the date you received the goods. If you contact us outside of the 14-day period we will not refund the order (unless defective/damaged). All unwanted goods should be returned in a resaleable condition. This does not affect your statutory rights. For more information on your statutory rights please visit the Citizens Advice website.
When you send your item back to us we will process the returned item and offer you the choice of a replacement or a refund. You are responsible for the cost of any postage associated in returning the item to us. Items purchased online cannot be returned to at St Margaret’s Charity shop.
If you request a refund we will refund the full price of the goods, including any mandatory delivery charges incurred. Please be aware that any voluntary delivery contribution that is made is a charitable donation and will not constitute a delivery cost capable of being refunded.
Any voluntary donation made in addition to you purchase is not refundable.
If you wish to contact us about returns please contact us via [email protected]
We do not offer international shipping via our website. If you would like to make a purchase from the shop to be delivered outside of the UK please contact [email protected]
When submitting your order you are agreeing to the purchase of goods and to allowing St Margaret’s Hospice Care to use your personal data for the purpose of supplying the goods.
We will not be responsible for any loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss even if the loss was reasonably foreseeable to both you and us when you commenced using the website or when the contract for the sale of goods was formed.
We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.
Donations:
We are not usually able to give refunds for donations but, if you have made a donation in error, please contact our Fundraising Team on 01823 333822 or email [email protected]
Event registrations and ticket sales:
We do not usually give refunds for these. Please refer to our published terms and conditions for the specific event/ticket sale and contact our Fundraising Team if you have any queries.
St Margaret’s Hospice shops:
Please contact the relevant shop manager directly with any queries. Find contact details for all our shops here.