Our Impact

Thanks to the generous support of our community, we were able to provide care and support for almost 5,000 people in our community last year. In addition, our work and services touched the lives of thousands more people, through our community engagement and fundraising events, education, and training activity as well as through the added social value delivered by our charity shops and volunteering programmes.

Our services are available free to anyone, regardless of their background, faith, culture, personal identity, or location within the county. We firmly believe that compassionate care should be accessible to all, and we strive to ensure that our support reaches every individual and family who can benefit from it. Crucially, we also recognise that this means looking after those closest to them – the husbands, wives, life partners, children, and carers of our patients, both before, during and after death.

A huge thank you to everyone who gave their time, and financial support to St Margaret’s and continues to help us take the ‘Time to Care’ for Somerset.

Last year we:

female health care professional with female patient -both smiling to camera

Cared for 2,745 end-of-life patients

providing physical, emotional, and spiritual support when it matters most.
Female with a headset on taking calls

Answered 31,224 calls

that came through to our nurse-led 24-hour Advice Line and Central Referral Centre, helping patients, carers, families, and healthcare professionals who need specialist palliative care advice.
Female with flower arrangement in front of her

Welcomed 205 patients to our Sunflower Centres (day hospices)

in Yeovil and Taunton, helping more patients live well for as long as possible.
For those well enough to live at home but travel, our day hospices provide a range of services and support groups, including social activities such as arts and crafts, exercise, and music, where people can come together and share experiences.
female nurse sat on a sofa in a patient's home

Made 4,784 home visits,

delivering personalised care for people facing a progressive life-limiting illness, in the comfort of their own home.
Family members stand around the bed - all smiling at camera

Cared for 222 patients on our In-Patient Unit

providing specialist palliative care, including complex symptom management. Our team supported many patients to return home, if that was there wish, once their pain and symptoms were under control.
three friends sit side by side in armchairs

Supported 544 family members and carers

offering guidance and compassion at the most challenging times. Supporting those closest to our patients is a key priority, pre, during and following the death of their loved one.

Provided spiritual care for 188 people

and offer referrals and advice that reached many more. We offer spiritual care to people of any faith to help people to make sense of their diagnosis and end-of-life journey.
Little girl holds up her muddy hands to camera

Delivered bereavement support to 494 people

of all ages, helping families cope with grief, from children through to those who had lost life partners of forty plus years.

Maintained a very high average “I want Great Care”, rating of 4.9 out of 5.