24 hour Advice Line
Our 24-hour advice line is available for patients, carers, families, and Health Care Professionals who require specialist palliative care advice or support on 01823 333822 or 01935 709480. Calls are taken by experienced palliative care nurses and handled confidentially. We only share your data with those who have a genuine need to know because they are involved in your care and support.
You or the person you wish to discuss do not need to be known to St Margaret’s Hospice, but they do need to be registered with a Somerset GP. They also need to be known to have a life-limiting illness.
The advice line can be busy, so there may be occasions when you need to leave a message. Staff will respond to your message as soon as they are able.
If you require urgent medical assistance, please call 999. For anything of a less urgent nature please contact 111 or the District Nursing team if they are involved in the person’s care.
Calls to and from our Advice Line are recorded for training and quality purposes. If you would like to know more about how your personal data is handled, please see our Privacy Statement using the link below.
Referral criteria and guidance
To make a referral or to find out more about our services please contact our Central Referral Centre, Monday – Friday 9-5pm excluding bank holidays on either 01823 333822 or 01935 709480.
Please visit this page for more information on Referral Criteria and Guidance for St Margaret's Hospice Care.
Online guidance and resources
New practical resources for families and carers have been created and are now available on our website – including tools to help families and friends talk about loss, and say goodbye to people they love in these most unprecedented circumstances. Click here to see our online Guidance and Resources.