The charity started out with a Home Care Team of just three based at Flook House, in Taunton, and has since grown to just over 350 staff and some 900 volunteers serving the whole of Somerset, caring for approximately 5,000 people each year. We have grown significantly in this time, but our principles have remained the same – we have, and always will, keep our patients at the centre of all that we do.
As we look forward to our next chapter, you can enjoy a trip down memory lane with us as we reflect on the last 45 years of St Margaret’s:
7 January 1980;
St Margaret’s Somerset Hospice Limited was registered as a company after a talk from founder of the modern hospice movement Dame Cicely Saunders at Dillington House in the previous year. Significant fundraising activities and events sprung up in aid of the hospice and numerous presentations were given to raise awareness of the need to build an In-Patient Unit and Day Care Centre for Somerset. This included our first major fundraising event, a Wine & Cheese party in the County Hotel, Taunton, raising over £400. The charity was formally registered on 5 March 1980.
1982;
In June, the first nursing officer, Miss June Fenn, began working for St Margaret’s. Home Care was launched in Taunton during December, covering a radius of 3 miles.
1983;
In February, the Frank Bond estate generously donated land to the Charity and in August of that year planning permission was granted and an appeals committee was established, tasked with raising the £1.6m needed for an In-Patient Unit in Taunton.
1987;
After four years of fundraising, the 16-bed In-Patient Unit in Bishops Hull, Taunton was opened in June by Her Royal Highness The Duchess of Kent. Championed by ‘The Friends Association’ this provided companionship, friendship, support and access to medical services for the terminally ill. In October of the same year the first shop also opened at 60 Bridge Street, Taunton.
The name St Margaret’s was chosen because of the link with continuing care that had been provided by the old hospital and leper colony in Hamilton Road, Taunton since 1160. It was named after the patron saint, St Margaret of Antioch.
1988;
The Day Care Centre opened in Taunton to the first 2 patients, for 2 days a week.
1993;
Princess Diana made an official visit to St Margaret’s, she signed our guestbook, autographed her portrait and happily chatted with staff, volunteers, patients, and their families.
1994;
The Education & Training Centre opened in Taunton to offer education and professional development to St Margaret’s staff and other healthcare professionals across Somerset and neighbouring counties.
1997:
We received the Investors in People Award.
2003;
After two years of fundraising, an additional 16-bed In-Patient Unit and Day Care Centre in Yeovil was completed in December and officially opened by Princess Alexandra the following year. The unit was fitted with the most up-to-date specialist facilities and equipment, providing spacious, homely, and comfortable yet private care, designed to meet the needs of patients and their carers.
2004;
A Bereavement Liaison Officer was recruited to provide a lead for bereavement care. Significant growth in our services included the services of Community Palliative Care Nurse Specialists, domiciliary visits by our clinicians and our “Hospice at Home” service which is provided in partnership with the NHS and Marie Curie Cancer Care.
2005;
St Margaret’s Hospice celebrated its Silver Jubilee with another Wine & Cheese Party, re-enacting the very first fundraising event back in 1980. An appeal was launched to extend and refurbish the In-Patient Unit and Day Care Centre in Taunton, which had by then become tired, lacking modern facilities or the space needed to fulfil our services.
2006;
Somerset Cancer Care, a small but significant charity, merged with St Margaret’s Hospice, allowing us for the first time to broaden the scope of our work with those facing a life-limiting illness. This is included several drop-in patient support groups for those affected by cancer across the county.
2008;
A programme of re-branding and updating of our high street retail shops began.
We also took another leap forward by carrying out a full review of our catering services and Day Care Centre facilities and are now offering individualised freshly cooked quality meals at any time of the day, or night. This is available to family and friends, as well as to the patients themselves.
2009;
At the start of the year, we officially opened the new wing and Day Care Centre at the Taunton hospice.
2010;
Quantock House, funded jointly at the time with NHS Somerset, was opened for business. It operated as a respite centre for 8 years before being decommissioned in September 2018.
Our 5-year strategy to further build direct community support through the ‘Hospice without Walls’ strategy was also launched with the aim to be a 24/7 service. This coincided with the launch of the Central Referral Centre offering direct advice to patients and carers, day and night, allowing referrals to all services with just one call.
2011;
Day Care Centre services were re-designed and re-branded, becoming ‘Sunflower Centres’, a service that offers a great deal more variety and choice for patients and their carers including symptom control, respite care and support for those experiencing social isolation.
2014;
Two independent living suites to support patient discharges using funds from the Department of Health were opened, known as the Taunton and Yeovil Sunflower Suites.
In June, St Margaret’s Hospice organised Somerset Rocks, where Rod Stewart performed at the Somerset County Cricket Ground in front of 18,500 spectators. The event was a huge success and raised £150,000.
2015;
In the face of a growing elderly population and funding constraints, St Margaret’s took a proactive approach to the future provision of end-of-life care and launched a groundbreaking community review called ‘Fit for Future’.
2016;
The final report on our Fit for Future review and consultation was published. As part of the study, a review panel was chaired by Lord Paddy Ashdown, including Macmillan Cancer Support and Marie Curie Cancer Care, together with a wide range of representative voices from the community, doctors, commissioners and health managers, as well as patients, carers and spiritual groups. The report analysed the key challenges and opportunities facing St Margaret’s and outlined options for delivering care in a way that would be sustainable for the future.
2017;
Lord Lieutenant of Somerset, Annie Maw, unveiled a new Celebration Tree in the reception area of our Yeovil hospice. The artwork offers a way to celebrate life, love and friendship while raising vital funds. Our Taunton hospice got its own Celebration Tree soon afterwards.
St Margaret’s received the Hospice of the Year Award from Charity Today.
After being accredited as a Project ECHO (Extension of Community Healthcare Outcomes) Hub, St Margaret’s Hospice started hosting online sessions to share specialist end-of-life care knowledge with other care providers in Somerset.
2019;
Embracing new technology to improve our services, the first phase of our new patient and carer portal was launched, providing an online system enabling patients to view and contribute to their personal clinical notes. This unique system also provided an alternative way to refer into our services, improving accessibility for patients, families and healthcare professionals.
2020;
St Margaret’s Hospice Care celebrated its 40th anniversary throughout 2020 with special events such as anniversary tea parties at each hospice, the return of The Colour Run and the Great Somerset Ruby Ball.
2021;
St Margaret’s successfully navigated the upheaval of Covid and the numerous lockdowns. While our community shut down, our care never stopped, and we remained operational throughout, continuing to provide care and compassion to people across Somerset.
2023;
In September, St Margaret’s welcomed a New CEO, James Rimmer, into post, shortly followed by a new Clinical Director, Clare Barton.
2024;
The Santa Abseil was recognised at the 3rd Sector Markel Care Awards in the category Community Engagement Award. We had our third successive year of growth and record profits for our 31 shops. We received our second Outstanding CQC Rating.
2025;
We celebrated our 45th anniversary and launched a new five-year strategic plan.