St Margaret’s is looking for people to join the team who will bring their skills, talent and enthusiasm to the heart of our organisation as we respond to the changing needs of our community.
As a bereavement support volunteer you will be responsible for providing information and emotional support for those who have been affected by the death of a person close to them who has been in the care of St Margaret’s Somerset Hospice Care.
This is a voluntary role in Yeovil.
If you have experience in actively listening, have good verbal communication skills, are looking to learn and develop your skills and can share in our vision and enthusiasm to make a difference, we would love to talk to you about this role and the work of St Margaret’s.
Main tasks and activities
- To provide telephone support from hospice premises to bereaved relatives and friends as assigned by the Bereavement Services Coordinators.
- To actively listen to bereaved clients and empathically explore their thoughts and feelings around their bereavement and grief. You will always be mindful that within this therapeutic relationship you are providing ‘support’ and not counselling to help the client explore their unique experience of grief.
- To work within the boundaries defined by your role and training to ensure safety of both your clients and yourself.
- To refer clients back to the Bereavement Service Co-ordinators if the work is moving beyond the remit of your role or limits of competence.
- To pass on appropriate information to the Bereavement Team Coordinators and maintain clear, up to date electronic and written notes and ensure they are kept securely.
- If agreed, to provide one-to-one support working to an ‘agreement’ with the bereaved person, providing clarity for: The duration of the agreement, the frequency of meetings, the agreement arrangements, the service offered
- Maintain confidentiality in accordance with St Margaret’s confidentiality policy.
- Inform the Bereavement Services Coordinators of any difficulties experienced during a call or one-to-one session.
- Actively participate in supervision, team meetings and training.
- The commitment of a bereavement support worker is to provide a minimum of 4 hours service support per week.
- You are required to attend induction and update training.
- For this role we are required to complete a Standard level DBS (Disclosure and Barring Service) check.
For a full volunteer role description please click here.