Reception Volunteer – Yeovil

Why we need you

St Margaret’s is looking for people to join the team who will bring their skills, talent and enthusiasm to the heart of our organisation as we respond to the changing needs of our community.

If you have experience in customer service and have a high standard of communication skills, are looking to learn and develop your skills and can share in our vision and enthusiasm to make a difference, we would love to talk to you about this role and the work of St Margaret’s.

What you will be doing

• Operating the telephone system, receiving and transferring calls
• Handling sensitive calls and situations
• Welcoming patients, relatives and visitors and putting them at ease, informing the relevant person of their arrival
• Supporting contractors with completing site registration
• Assist with occasional admin tasks
• Recording parcels on the computer and advising recipient of its arrival
• Assisting with the fire procedure if the alarm sounds
• Use of the till for shop sales
• Receiving donations if the fundraising team are unavailable
• Ensuring security of reception area by following opening and closing procedures.

Skills, experience and personal qualities most suited to the role

• Enthusiasm
• Transferable skills
• Adaptability
• Attention to detail
• Creative ideas
• Good verbal and listening skills.

What’s in it for you

• The opportunity to make a real difference to people with life limiting illness in your community
• The opportunity to use your professional experience and high-level skills to support strategy development
• You will receive an enhanced induction and relevant training
• You can broaden skills, knowledge and expertise working alongside a diverse range of professions
• Enhance your CV
• Meet new people and join a friendly team
• Agreed out of pocket expenses (reimbursed within our guidelines).