Welcome to St Margaret’s
During the Coronavirus pandemic we are continuing our In-patient services whilst ensuring infection risks are kept to a minimum; as with all other health care settings we have had to make some changes to help ensure the safety of both patients and staff.
Messages to patients staying on our In-patient Unit
As we continue to face restrictions in response to the Coronavirus pandemic we are aware many friends and family members may not be able to visit their loved ones while they are staying in our In-patient Unit. So that family and friends can continue to communicate with patients we have set up a dedicated email address where you can send your a message, attach a photograph or this let your loved one know you are thinking of them. To send your message please include the patient name, your name and message to firstname.lastname@example.org.
Please note that this is a no reply email address, you will only receive a automated response. Emails will be monitored Monday to Friday 9am to 5pm. If messages are received outside of these hours they will be passed on at the first opportunity.
You will see staff wearing face masks at all times not only in the clinical area but also when around the building; we kindly ask all visitors to do the same. Face masks will be provided on arrival at the hospice and are to be worn at all times.
We are compassionately keeping our patients and staff safe while ensuring patients and their loved ones can have time together.
When admitted to our In-patient ward, patients are asked to identify two key visitors who will be visiting for the duration of their stay.
Visiting times will be 1.30pm to 5pm and 6pm to 9pm with a maximum of two named visitors per patient, per session who are either in living in the same househld or included in a support bubble.
Visitors need to let the hospice know in advance who will be visiting each day and if afternoon or evening. Visitors will be asked to complete a patient visitor form.
For children under the age of 18, who are living at home within the same bubble, we are not discouraging visiting or counting them as the two named visitors. The exact visiting arrangements for children will be discussed on an individual basis taking into consideration the risk of Covid transmission factors.
Visitors will be required to use hand gel and wear a surgical face mask on arrival at the hospice and additional PPE requirements will be discussed on a patient by patient basis.
Our visiting arrangement are subject to change at short notice if national or local circumstances dicate.
If you are experiencing Coronavirus symptoms, or have been advised to self isolate for any reason, do not visit. Guidance on what are Coronavirus symptoms and what you should do if you have them here.
If you are not a named visitor or you are unable to visit other options of communication are available and encouraged including the use of skype, facetime, teams etc. Please call in advance if you need support with this.
COVID 19 Testing
There may be circumstances where we will ask you to undertake a lateral flow, or rapid result Covid test. For example, visitors coming from out of the area or who have been in contact with others outside their household. You may also be asked to undertake a lateral flow/rapid test as part of a more regular visitor testing programme.
Lateral flow tests take approximately half an hour to indicate if you are Covid positive - you will be supported by staff throughout the process. Whilst waiting for the result of the lateral flow test, you will be asked to wait in a side room or, if preferred, within your car. These tests are not as reliable as the throat and nasal swabs which we cannot process on site, so we will continue to insist that all infection prevention measures are taken if your result is negative. If your test result is positive, next steps will be discussed with you, but it may mean you will not be able to visit your relative at this time.
COVID 19 Vaccine
Even if you have received the Covid vaccine we will continue to ask you to adhere to PPE requirements and guidance in place.
Many thanks for your support with these measures.