Coronavirus (COVID-19) Services update

Last updated: December 2021

The symptoms of Coronavirus (COVID-19) may be more severe in people with weakened immune systems, older people and those with long term conditions.

We care for people with advanced life-limiting illnesses so it is important that we take all reasonable steps to protect the wellbeing of those using our services, as well as those working and volunteering for St Margaret's Hospice Care.

We are carefully monitoring the changing situation and reviewing the guidelines issued by Public Health England. We are endeavouring to keep our staff and volunteers up to date with the relevant information and would advise everyone to continue to visit the Government website.

We are continuing to protect our patients and their families as a result of Covid.

Our day services are open in both Taunton and Yeovil Hospice sites, and we are operating in a way to help increase face to face sessions whilst keeping risk low. We are still running these with reduced numbers of attendes, with the hope to increase back to full capacity in the future. we are still currently undertaking some virtual sessions for patients who cannot attend our sessions. 

All visitors are still required to wear a face mask at all times when visiting the hospice sites and throughout their sessions. Visitors are not required to undertake lateral flow tests, however if you have symptoms of Covid-19, please let a member of the team know before your session. 

We continue to offer support to patients and families via our 24-hour adviceline on 01823 333822 or 01935 709480 and our Community Team continue to work across the county.

Visiting Information

We are compassionately keeping our patients and staff safe while ensuring patients and their loved ones can have time together.

We are allowing only 2 visitors per visiting period. Please can we ask that you co-ordinate this with family and friends. Only children who are a close family member can visit with a maximum of 2 adult visitors.

Visiting Times:

1.30pm to 5pm and 6pm to 9pm

Please note:

There is a maximum of 2 visitors at a time with each patient. Each visit should be no longer than 2 hours within the time periods indicated above.

All visitors are required to wear a face mask at all times within the hospice environment and undertake a lateral flow test prior to visiting and show evidence of the test when entering our building”

If there is any risk that you may have been in contact with someone who has tested positive to Covid 19, please do not visit.

Our visiting arrangement are subject to change at short notice if national or local circumstances dicate.

If you are experiencing Coronavirus symptoms, or have been advised to self isolate for any reason, do not visit. Guidance on what are Coronavirus symptoms and what you should do if you have them here.

If you are not a named visitor or you are unable to visit other options of communication are available and encouraged including the use of skype, facetime, teams etc. Please call in advance if you need support with this.

Messages to patients staying on our In-patient Unit

In response to the Coronavirus pandemic we are aware many friends and family members may not be able to visit their loved ones while they are staying in our In-patient Unit. So that family and friends can continue to communicate with patients we have set up a dedicated email address where you can send your a message, attach a photograph or this let your loved one know you are thinking of them. To send your message please include the patient name, your name and message to

Please note that this is a no reply email address, you will only receive a automated response. Emails will be monitored Monday to Friday 9am to 5pm. If messages are received outside of these hours they will be passed on at the first opportunity.

Many thanks for your support with these measures.

We are so excited to welcome our supporters back to our in person events. All our events are planned in line with our Covid promise. 

We are regularly reviewing and facilitating the return of some volunteer roles. We will be contacting volunteers whose roles are currently available. We have created an induction process to follow with each of our returning volunteers. However, we do understand that some volunteers will prefer to support the hospice from home for the time being.

We are looking forward to welcoming our volunteers back to their roles as soon as we are able.

If you have not been contacted but would like to return to your role or discuss alternatives, please do not hesitate to get in contact with the Voluntary Service Coordinators via

Wearing a face mask is no longer a mandatory requirement in our shops. However, if you feel more comfortable wearing a mask, then please continue to do so. 

For more information on opening hours, donations and visit our online shop please click here.


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Please follow these links for the latest information about Coronavirus:

UK Government: Coronavirus (COVID-19) - latest information and advice

NHS: Overview – Coronavirus (COVID-19)

Public Health England: Coronavirus (COVID-19) - what you need to know

St Margaret's Somerset Hospice. Copyright © 2019 Registered charity number: 279473 Company limited by guarantee number: ENG 1471345. All rights reserved.

Registered Office: Heron Drive, Taunton, TA1 5HA

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