Welcome to St Margaret’s
During the Coronavirus pandemic we are continuing our In-patient services whilst ensuring infection risks are kept to a minimum; as with all other health care settings we have had to make some changes to help ensure the safety of both patients and staff.
Messages to patients staying on our In-patient Unit
As we continue to face restrictions in response to the Coronavirus pandemic we are aware many friends and family members may not be able to visit their loved ones while they are staying in our In-patient Unit. So that family and friends can continue to communicate with patients we have set up a dedicated email address where you can send your a message, attach a photograph or this let your loved one know you are thinking of them. To send your message please include the patient name, your name and message to firstname.lastname@example.org.
Please note that this is a no reply email address, you will only receive a automated response. Emails will be monitored Monday to Friday 9am to 5pm. If messages are received outside of these hours they will be passed on at the first opportunity.
You will see staff wearing face masks at all times not only in the clinical area but also when around the building; we kindly ask all visitors to do the same. Face masks will be provided on arrival at the hospice and are to be worn at all times.
We are compassionately keeping our patients and staff safe while ensuring patients and their loved ones can have time together.
When admitted to our In-patient ward, patients are asked to identify two key visitors who will be visiting during their stay.
Visiting times will be 1.30pm to 5pm and 6pm to 9pm with a maximum of two named visitors per patient, per session who are either in living in the same househld or included in a support bubble.
Visitors need to let the hospice know in advance who will be visiting each day and if afternoon or evening.
If you are experiencing Coronavirus symptoms, or have been advised to self isolate for any reason, do not visit. Guidance on what are Coronavirus symptoms and what you should do if you have them here.
If you are not a named visitor or you are unable to visit other options of communication are available and encouraged including the use of skype, facetime, teams etc. Please call in advance if you need support with this.
Visitors will be required to use hand gel and wear a surgical face mask on arrival at the hospice and additional PPE requirements will be discussed on a patient by patient basis.
Our visiting arrangement are subject to change at short notice if national or local circumstances dicate.
COVID 19 Testing
All patients will be tested for Covid 19 on admission and extra infection control measures will be in place until test results are known.
If a patient is suspected of having the virus, full protective equipment will need to be worn by all staff and visitors at all times. If required, patients can be tested again after their admission if they are showing Coronavirus symptoms.
Many patients develop a high temperature as part of their condition when becoming more unwell. Unfortunately as this is a symptom of the virus we will still need to take full precautions while the cause of the temperature remains uncertain.
We have a duty to protect all of the patients in our hospice from undue risk and to ensure the safety of our staff who we are relying on to provide 24-hour care for those most vulnerable people.
Many thanks for your support with these measures.